Privacy policy

PRIVACY POLICY

The website www.make-it-shine.com is published by Chaination (hereinafter referred to as “we”, “Chaination” or the “Company”), headquartered at 35 rue Béranger, 59280 Armentières, France.

The Company is responsible for processing the personal data of its clients and, more generally, internet users (hereinafter “you”) browsing this site from a computer, tablet, or any other device enabling access to the public part of the site and its possible sub-sites dedicated to Chaination client member spaces (hereinafter collectively referred to as the “Site”).

We are committed to ensuring that the collection and processing of personal data is carried out lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation (“GDPR”) and the French Data Protection Act of 1978 as amended.

For any clarification or complaints, please contact us by post at:
Chaination, 35 rue Béranger, 59280 Armentières, France
or by email at: contact@make-it-shine.com

I. GENERAL

1. Definitions

  • “Personal data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to that person’s identity.

  • “Processing” means any operation performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, restriction, erasure, or destruction.

  • “Controller” means the entity that determines the purposes and means of processing.

  • “Processor” means the entity that processes personal data on behalf of the controller.

  • “Recipient” means any person or entity to whom personal data is disclosed.

Mandatory collection and processing
On the Site, required fields are marked with an asterisk or explicitly indicated as mandatory. Failure to provide mandatory information will prevent the related request (e.g. registration, order, inquiry) from being processed.

Warnings
Please remain cautious regarding the personal or sensitive data you choose to disclose online (via the Site, forums, social media, or elsewhere).

2. Client/Prospect Database Management and Online Sales

Via the Site, we collect and process:

  • Identity data (title, name, first name, optional date of birth)

  • Contact data (email, postal address, phone number)

  • Professional data (for business clients: legal representative info, company name, VAT number, business address, professional contact details)

  • Customer service requests (nature and content of request)

  • Account login data (username, password, IP, login times)

  • Contractual/commercial data (orders, transactions, invoices, payment details)

Purposes & Legal Bases

  • Managing orders, deliveries, invoices, warranties → Contract performance

  • Authentication, account management, password recovery → Contract performance

  • Responding to requests, managing client relationship → Legitimate interest / Pre-contractual measures

  • Marketing, newsletters, promotional offers, retargeting, loyalty programs → Consent (CPCE Art. 34-5) / Legitimate interest

  • Statistics, advertising, product improvement → Legitimate interest

  • Fraud prevention, payment security, debt recovery, disputes → Legal obligation

Accuracy
You must provide accurate, up-to-date information. Any false or unauthorized account creation is prohibited.

Personal identifiers
Your login details (username, password) are strictly personal, confidential, and non-transferable. You are responsible for safeguarding them.

3. Cookies

We use cookies for site functionality, performance, statistics, targeted advertising, and social media integration.

  • Retention: max. 1 year

  • Purpose: browsing analysis, personalized content, targeted ads, user preferences, technical features (e.g. video players).

  • Consent: obtained via a banner on first visit (renewed annually).

  • Control: you can disable cookies via browser settings, though some services may not function properly.

4. Social Media & Third-Party Sites

  • Sign-up/login via Facebook or Google: we may collect your account ID and information authorized by you.

  • Interactions: if you contact us via social media, we may reply using the same platform.

  • Public information: we may enrich your profile with publicly available info from social media.

  • Links: the Site may contain third-party links. We are not responsible for third-party privacy practices.

5. Your Rights

You have the right to access, rectify, erase, restrict, port, or object to processing of your data.

To exercise your rights, contact: contact@make-it-shine.com or by post at Chaination, 35 rue Béranger, 59280 Armentières, France.

If dissatisfied, you may lodge a complaint with the CNIL (www.cnil.fr) or your local data protection authority.

6. Data Retention

  • Marketing data: max. 3 years from last contact.

  • Account inactivity: deletion after 3 years of inactivity (after reminder).

  • Legal archiving: invoices, contracts, orders retained as required by law.

  • Data may be anonymized and stored for statistical purposes.

7. Recipients & Transfers

  • Internal use only by authorized personnel.

  • Service providers (IT, logistics, carriers, payment processors) under GDPR-compliant contracts.

  • Commercial partners: only with your prior consent.

  • Legal disclosure: if required by law or authorities.

International Transfers

  • To countries with adequate protection.

  • To U.S. entities certified under Privacy Shield (or equivalent).

  • Otherwise, protected by EU Standard Contractual Clauses.

8. Data Security

We use technical and organizational measures (SSL, encryption, secure access).

Payments
Handled securely by PSPs (Payment Service Providers). We do not store banking details.

Data breaches
In case of breach, we will:

  • Investigate causes,

  • Mitigate impact,

  • Notify CNIL/authorities/users where legally required.

9. Governing Law

This Policy is governed by French law. The French version prevails in case of discrepancies.
We may update this Policy; the latest version is always available on the Site.

II. SMS MARKETING

The mobile messaging service of SAS Chaination (“the Service”) is operated by SAS Chaination (“we”, “our”). By subscribing, you agree to these terms.

We may update or discontinue the Service at any time. Continued use after changes constitutes acceptance.

1. Nature of Messages

  • Service messages: order updates, account alerts, important notifications.

  • Promotional messages: special offers, product launches, loyalty programs, coupons, cart reminders, and other marketing.

Messages may be sent automatically using an autodialer or equivalent technology.

Consent is voluntary and not a condition of purchase.

2. Frequency & Fees

  • Frequency may vary based on interactions and campaigns.

  • We do not charge for this Service. Standard carrier message/data rates may apply.

3. Opt-out

You may unsubscribe at any time by replying with:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

A confirmation SMS will be sent. No further messages will be delivered unless you opt-in again.

If subscribed to multiple Chaination SMS programs, you must opt out of each separately.

⚠️ Any opt-out attempt through other means will not be valid.

4. Support

For assistance:

5. Accuracy of Number

You must provide a valid number and update it if changed. Messages sent to old numbers are not our responsibility.

6. Liability

Mobile carriers are not liable for delayed or undelivered messages.
To the extent permitted by law, Chaination is not responsible for transmission failures, delays, or errors.

7. Personal Data & GDPR

  • Data collected: your phone number.

  • Purpose: sending SMS under the Service.

  • Controller: SAS Chaination, [full address].

  • Legal basis: your explicit consent (Art. 6(1)(a) GDPR).

  • Retention: as long as you are subscribed; deletion within 30 days of opt-out.

  • Processors: technical providers bound by confidentiality/security agreements.

You have rights of access, rectification, erasure, restriction, opposition, and portability.


To exercise: contact@make-it-shine.com

If unsatisfied, you may file a complaint with the CNIL (www.cnil.fr).

III. OTHER

Klarna

To offer Klarna payment options, we may transmit your personal data (contact and order details) to Klarna so it can assess your eligibility and tailor the options.

Your personal data will be processed in accordance with Klarna’s privacy policy: https://www.klarna.com